How to Respond to Upsetting or Critical Email 2024

Overview

It’s happened to all of us. We open our inbox in a calm frame of mind, and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails to keep cool and retain relationships. We will review the process of responding (or not responding) to the email and tips about managing our emotions.

Highlights

• Business communication
• Emotional intelligence
• Human resources
• Practice management

Prerequisites

None

Designed For

CPAs, accountants, and other financial professionals looking to expand and update their understanding and knowledge.

Objectives

• Identify the core principles of responding to upsetting emails
• Analyze the motivations of the writer of an upsetting email
• Master a four-step process for responding appropriately to a critical email
• Know when not to respond
• Learn tools for mastering the feelings that an upsetting email evokes

Preparation

None

Notice

This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by the California Education Foundation (CalCPA). Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.