Surgent's Coaching Skills for Managers and Supervisors

Overview

This one-day course will teach effective skills for coaching and training employees. You’ll learn how to identify the characteristics of effective coaches and develop coaching strategies to support and assist your team, with the goal of helping them improve morale, productivity and quality. And, you’ll learn a five-step approach for giving constructive criticism while managing defensive reactions.

Highlights

• The definition of “coaching” and the coaching process
• Characteristics of effective coaches
• Coaching strategies to support and assist others as they change ineffective behaviors
• Conducting one-on-one coaching sessions for setting goals and improving performance

Prerequisites

None

Designed For

Employees identified for advancement, team leads, supervisors, and managers

Objectives

• Identify effective coaches and develop coaching strategies to support your team
• Give constructive criticism while managing defensive reactions

Preparation

None

Notice

This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by Surgent. Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.