Mastering the Art of Conflict: CPA Transformative Strategies

Overview

Unlock the secrets to transforming workplace and client conflicts into opportunities for growth and innovation. As accounting professionals play an increasingly influential role in organizational decision-making, the ability to transform conflict into opportunity is paramount. In this course, learn how to elevate your conflict resolution skills with methods grounded in “Crucial Conversations,” “Fierce Conversations,” and “Leading with Questions.” Discover how to build stronger client and colleague relationships and model constructive communication behaviors. This class breaks down transformative strategies into actionable steps that every CPA can master.

This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Highlights

The major topics that will be covered in this course include:

• Common conflicts CPAs face
• The impacts of having/not having crucial conversations
• Learn your conflict style and how to elevate your conflict capabilities
• Identifying conflict triggers
• Best practices using an integrated approach from Crucial Conversations, Fierce Conversations, and Leading with Questions.
• Interviews from CPAs and real-life scenarios they faced and what crucial conversation approaches they used.

Prerequisites

None

Designed For

Anyone looking to dominate your conflict resolution skills.

Objectives

After attending this presentation, you will be able to...

• Recognize why effective conflict management is vital for CPAs today
• Identify common conflict scenarios faced in CPA roles and anticipate potential challenges
• Apply integrated communication techniques from "Crucial Conversations," "Fierce Conversations," and "Leading with Questions"
• Use strategic questioning to facilitate open dialogue and achieve positive outcomes
• Develop and implement a customized conflict resolution strategy
• Draw inspiration from real-life CPA success stories 

Preparation

None

Notice

This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by CPA Crossings (messenger@webex.com). Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.