HR Investigations - Episode 2 - Interview Techniques

Overview

Human Resources professionals are often tasked with investigating allegations of employee misconduct, discrimination, and others. Investigation training is traditionally presented from the position of an outsider looking in, such as a governmental agency, law firm, or private investigator. HR investigations require similar skills, but the environment and the approach are quite different. This session provides best practices for interviewing to gather accurate information, such as creating and asking open ended questions, effective listening, and understanding verbal and non-verbal communication. Attendees will end the session with takeaways to immediately implement in future HR investigations. Two of three Episodes in the series.

Highlights

• Interview terminology
• Types of questions
• Levels of listening
• Verbal and nonverbal communications
• Documenting results

Prerequisites

None

Designed For

Finance management, business management, HR Professionals

Objectives

• Define interview
• Learn differences between closed and open questions
• Improve listening skills
• Learn to analyze verbal communications
• Detect and understand non-verbal communications
• Learn methods to document results

Preparation

None

Notice

This course is provided by a third-party vendor. Please note that login instructions will not be available in the ‘My Upcoming CPE’ section of the NESCPA website. Instead, the login instructions will be sent directly to you via email by ACPEN. Upon completing the course, your hours will be recorded in the ‘My CPE Tracker’ section of the NESCPA website.