Director of Compliance

Director of Compliance

Participates with the Tax Commissioner to establish, direct and control activities of the Compliance division by developing and administering objectives, strategic plans, policies, and priorities; securing and allocating resources and budgets necessary to carry out the goals and objectives mandated by laws, regulations, or established priorities; and oversee and monitor the work of subordinate managers/supervisors/work leaders and/or other division staff.

Establishes and monitors Compliance Division policies, operating procedures, objectives, goals, and priorities necessary to ensure functions meet overall mission of agency and associated tax programs; coordinates activities of agency staff, vendors, contractors, and other external partners to ensure functions meet agency mission and goals; reports on Compliance Division accomplishments to the Tax Commissioner and justifies critical function changes.

Interacts and collaborates with taxpayers, taxpayer representatives, government officials, and vendors regarding planning for and providing effective services; negotiates with and influences others in a diversity of competing interests to obtain agreement.

Collaborates with agency staff, subordinate managers and supervisors, Revenue Division Managers, Directors, the Deputy Tax Commissioner, and the Tax Commissioner on issues and problems where errors have the potential to affect operations agency-wide.

Supervises Revenue associates and selects subordinate managers/supervisors/work leaders and key employees, represents agency management in dealing with employee relations issues such as grievances, complaints, and other personnel matters.

Performs strategic and long-term planning for the Compliance Division and establishes long-range requirements and objectives; utilizes management tools to evaluate organizational performance relative to planned objectives and goals; and identifies and structures the direction that Compliance Division should take to provide necessary results. Proposes legislative changes. 

Directs and conducts studies and research, reviews findings, and prepares reports and other publications to investigate and assess needs and taxation trends, issues, and objectives and accomplishments; develops and implements new and major initiatives.

Communicate decisions that have considerable impact on the total operations of the agency and that require significant judgment and interpretation of broad and unrelated guidelines to be applied to emergency, critical or unexpected situations where errors in judgment could cause significant disruption or risk to the agency.

Represents the Department at national and state meetings or other informational sharing events as a member of the Department’s Leadership Team and a subject matter expert to ensure information regarding agency functions and tax programs are accurately conveyed.